I have been advised that WCB is operating at 50% staffing levels. There will be longer than usual delay in decisions being made on issues. I ask that each client be patient given these unprecedented times and allow the WCB some flexibility. Of course, Ability Management Solutions will ensure constant follow-up on issues as per usual and will ensure the delay is no longer than a couple weeks.
Some important information to note is the following:
I would encourage each of my clients who are not setup on direct billing to do so immediately. Please contact me and I can provide you with the form to complete. Given the circumstances around COVID-19, it is uncertain if Canada Post will stop mail delivery.
It is also imperative that those that are receiving payments whether it be wage loss benefits, allowance payments, etc that they follow-up with the WCB contact centre to ensure the payment has been requested in the system. Alternatively, you can install the myWCB app by downloading on the App Store or Google Play. This app will allow you to monitor your payments to ensure you receive them timely. If you do not see a request being made for your payment approximately 3 days before the payment is released, please call the WCB contact centre at 780-498-3999 and they will ensure the Case Manager or alternate releases your payment on an urgent basis.
Millard Health Centre has postponed all services with the exception of clinical assessments.
Safety Precautions to Follow
Please DO NOT attend any WCB programs, sponsored programs, treatment etc if you have:
For up-to-date information on COVID-19 and how it is affecting the WCB and the Injured Worker, please refer to their website https://www.wcb.ab.ca/.
If you have any further questions, please contact me at anytime.
Stay safe and healthy. Together will get through this.